Is the yeehos.com website safe to use? 

Yes, our website meets all security standards with valid certifications—including SSL encryption to protect your data. It’s also secured by Shopify, ensuring a safe shopping experience.

What payment options do you offer? 

We accept major payment methods: Visa debit, Mastercard, Visa, American Express, and PayPal.

Do I need to create an account to place an order? 

No account is required! We only ask for your email address to send you order receipts and shipping updates.

How long will I need to take the herbal pills or teas? 

The time frame depends on your specific health concern. For acute issues like colds or fevers, Chinese medicine often works within hours. For chronic conditions (such as blood sugar support, hypertension, arthritis, hair growth, or weight management), you may need to take the products for a few months to see noticeable results.

How should I store bulk herbs, herbal pills, or teas? 

Store all products in a cool, dry place away from direct sunlight. Keep dried bulk herbs in an airtight container or sealed bag to maintain freshness.

Are there any side effects from the pills or teas? 

Generally, there are no side effects unless you’re allergic to a specific herb in the formula. For best results and safety, we recommend consulting a licensed TCM practitioner and following the usage instructions provided.

Can I use Chinese medicine with my prescription drugs or other supplements? 

Currently, there are no widespread tests on interactions between Chinese medicine and prescription drugs (due to the wide variety of medications available), and we have not received any reports of negative interactions. If you’re concerned, consider taking them 2–4 hours apart, or check with your healthcare provider before use.

How do I make herbal decoctions? 

You can find our detailed step-by-step guide by clicking here.

Where is your physical store located? 

We have one location in Vancouver. The address is: #1030 & 1035, 4380 No. 3 Rd, Richmond, Vancouver, V6X 3V7.

What shipping carrier do you use? 

We ship all orders via Canada Post.

Which countries do you ship to? 

We offer worldwide shipping!

What is your return policy? 

We accept returns of unopened, unused items (in resalable condition) within 30 days of purchase. Custom herbal formulas or prescriptions are non-returnable and final sale. For full return details, click here.

How do I initiate an online return? 

To start a return, please email jessiebeok@163.com with your order number (found in your order confirmation email) and the item(s) you wish to return. We’ll reply within 1–2 business days with further instructions. You can also return online orders in-store within 30 days of delivery.